As a result of questionable evidence provided by senior CBA executives to the inquiry, the senate has called for both the CEO Ian Narev, and Chairman David Turner to give further evidence in relation to one of the biggest cases of financial misconduct in Australia's history.
Victims consistently claim that they were stonewalled by senior Commonwealth Bank staff for years, such as Brendan French (General Manager of Group Customer Relations). This was evidenced in the senate.
A spokesperson from the Commonwealth Bank has now confirmed that Brendan French has recently been appointed as Executive General Manager of Open Advice Review. Victims that claim they were turned away by Brendan French personally with dismissive communications, have expressed their concerns that he is once again in control of their outcome.
Culture in a big organisation does not simply change overnight, but we thank Ian Narev and the Commonwealth Bank for acknowledging that the culture needs to be changed, and we are hopeful that it will.
The open advice review program is a sham and shows the culture at the CBA has not changed and that it still treats customers with contempt. I have bee...
by Stephen Bardsley from VIC, 3195
The CBA so-called "open advice program" is a disgrace. After perpetrating on its customers the worst case of financial mismanagement by a Bank Austral...
by Steve Bardsly from VIC, 3195
Look it's like this, do you expect justice and an fare hearing. Yes, as CBA customers and investors we should be heard and given every chance to be li...
by Jo Ross from VIC, 3754
Creator of the new profession 'Business & Consumer Relationship Advocate'. Driving positive change in corporate Australia.
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